Head of Workplace Experience
Your responsibilities
Own and develop Helmes’ workplace experience across offices, remote work, travel, and everyday employee support
Ensure offices are welcoming, functional, safe, and well-managed, with appropriate space, services, routines, and standards to support effective work
Lead office-related services such as reception/support routines, workplace coordination, employee requests, travel support, events logistics, supplies, vendors, and local practical support
Build workplace services as a clear internal service: easy to understand, easy to access, and reliable across locations
Oversee frontline IT/helpdesk support as part of the wider workplace service model, ensuring that technology-related support is reliable, user-friendly, and well integrated with office and employee services
Directly lead office specialists and IT helpdesk specialists, setting clear priorities, supporting day-to-day execution, developing people, and ensuring consistent performance and service quality across the team
Manage office locations, leases, workplace design, space utilisation, vendors, and service quality
Lead negotiations with landlords and property partners for office premises, ensuring that lease terms, service levels, costs, and workplace needs are aligned with Helmes’ long-term requirements
Own office-related budgets and forecasts, including cost planning, tracking, and reporting for office premises, workplace services, vendors, and related operational expenses
Ensure health, safety, and compliance standards are met across workplaces continuously
Drive practical sustainability improvements connected to workplace footprint, efficient space usage, and ISO14001 expectations
Use data and feedback — such as utilisation, cost per employee, request volumes, and employee experience signals — to improve services and make better decisions
Lead workplace-related changes with clear communication, strong adoption, and a positive impact on the people using the services
What we’re looking for
You have a strong understanding of how physical workplaces, practical support services, and employee experience contribute to effective work
You are a pragmatic, hands-on leader who can translate service expectations into clear operating practices and measurable improvements
You have experience in workplace experience, office management, facilities, people operations, global office services, or practical internal operations across multiple locations
You understand how to balance global consistency with local flexibility in a decentralized organization
You can turn varied local practices, recurring requests, and informal routines into clear services, standards, and support channels that people understand and trust
You are strong in stakeholder management and can work naturally with senior leaders, office teams, IT, HR, vendors, and employees
You are comfortable owning both strategy and hands-on execution
You use data, feedback, service quality indicators, and practical judgement to improve services and support decision-making
You can simplify operational complexity and establish clear priorities across locations, stakeholders, and service areas
You are comfortable working with IT and frontline support teams, but your core strength is in leading high-quality workplace services and employee support across an international organisation
Why join us?
This role offers the opportunity to shape the workplace experience across Helmes’ international locations — from office environments and service standards to the way employees access practical support and experience day-to-day services.
You will operate at the intersection of workplace services, employee support, office operations, and frontline service delivery, including IT support as an important part of the overall workplace service experience.
You will join a company that values autonomy, long-term thinking, practical results, and well-managed internal services that enable people and teams to do their best work.